See your business through your customers.
Understand service gaps, guest feedback, and the moments that shape satisfaction and reputation.
NEW HOSPITALITY SOLUTIONS
Better service.
Stronger relationships.
Healthier businesses.
Practical consulting, coaching, and operational support for hotels, restaurants, retail, and businesses that serve people.
Creating space for hospitality to shine.
Hospitality is more than an industry.
It is how we serve people.
It is how we serve people.
PERSONAL ATTENTION. PRACTICAL EXPERIENCE.
Hotels & lodging · Restaurants · Retail · Customer-facing businesses
CONSULTING & BUSINESS SUPPORT
Good intentions.
Better everyday experiences.
When service feels inconsistent, reviews reveal recurring problems, or your team needs direction, NHS helps you identify what matters and turn it into practical next steps.
Give your team the confidence to deliver.
Build service habits through staff coaching, manager development, training, and engaging presentations.
Connect better service to better operations.
Find workable improvements that support consistency, repeat business, and healthier revenue performance.
THE PHILOSOPHY BEHIND THE WORK
Host Hearted™
Every business is a host.
Serve every guest like they were invited.
Our approach brings intention, ownership, and care to everyday customer interactions. Available through NHS training, coaching, and public speaking.
Bring Host Hearted to Your Team ↗KISS
Know · Innovate · Solve · Secure
GLOW
Get Personal ·
Look Ahead
Open Communication ·
Wow
EXPERIENCE WITH A PERSONAL APPROACH
The People Behind NHS
Joshua & O’Shanae Bell-Dunning
We bring complementary experience in hospitality leadership, customer care, procurement, and business operations to New Hospitality Solutions. Our shared commitment is to doing good work—work with purpose that supports people, strengthens businesses, and makes a meaningful difference in everyday experiences. Together, we connect thoughtful service with the planning, resources, and follow-through needed to deliver it.
Joshua “Josh” Dunning
Founder & Partner
Josh brings a broad operational perspective shaped by hospitality, retail, and automotive sales leadership. His career spans concierge service, general management, quality control, regional management, and director-level operations. He has overseen Marriott, Hilton, Choice Hotels, Wyndham, and Red Roof, as well as independent hotels, with responsibilities encompassing more than 1,000 rooms and over $40 million in annual room revenue.
His experience also includes managing retail teams representing Sprint, Cricket, and MetroPCS, along with staffing and simultaneously launching 11 locations with more than 40 employees reporting to him. Earlier automotive roles combined customer service, sales coaching, digital marketing, and the development of dealership financing options. His leadership has earned recognition including General Manager of the Year and Mentor of the Year.
Through NHS, Josh helps small and midsize businesses strengthen service, develop confident leaders, and improve daily operations while preserving their unique culture. He starts with listening and helps teams connect customer care with business performance. His Host Hearted™ philosophy captures that approach: “Every business is a host. Serve every guest like they were invited.”
O’Shanae “Oshi” Bell-Dunning
Partner
Oshi brings more than 20 years of experience spanning customer care, business administration, project coordination, and strategic sourcing. Her career includes procurement roles with Dematic and RECARO Aircraft Seating, office management with the Greater Houston Black Chamber of Commerce, and earlier experience in recruiting and special projects.
Her background in purchasing, negotiation, quality assurance, and process improvement combines operational discipline with an understanding of the people involved. She takes a collaborative approach to identifying stakeholder needs, building productive relationships, and coordinating resources around shared goals.
Through NHS, Oshi complements Josh’s service and leadership expertise with a focus on the processes that make dependable service possible. She believes in doing good work—work with purpose that supports people, strengthens businesses, and contributes to something meaningful. That belief guides her emphasis on clear communication, thoughtful planning, and consistent follow-through.
EXPLORE NHS
One hospitality mindset.
Different ways to welcome.
NHS Properties
Administrative support for property owners, short- and midterm rental management, and co-hosting to help you operate your rental with confidence.
Explore NHS Properties →Simply Savory
Food with personality and hospitality at its heart. Explore catering for your next gathering and a food truck concept currently in development.
Meet Simply Savory →IN THE COMMUNITY
Read Between the Stars
There is a service lesson behind every review. Our developing content series explores customer experiences and the operational choices behind them—bringing the Host Hearted philosophy into real conversations.
Hospitality commentary, practical lessons, and updates from across NHS.
Watch on YouTubeLET'S CONNECT
What could better hospitality
look like for your business?
Tell Josh what you are working on, where service feels challenging, or what you would like to improve. We will start with a conversation about the right next step.
Start Your Inquiry ↗nhsrva@gmail.com · Consulting, property, and catering inquiries welcome.